It should be under warranty still but if not and menu comes up on its own I would suspect a problem with the keyboard where the buttons are---they may look and feel fine but they usually are the cause of this kind of problem----In several cases I have had to remove individual micro switches under the buttons to confirm or deny this---if for example menu is disabled by removal of that switch (not the plastic button but the switch under it) then the set can be operated with the remote-----I would see about getting it fixed/replaced even if just out of warranty.
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