The handshake between the two devices is being lost. Sometimes it takes going into the television's service menu for an industry initialization to remedy this problem. However the hard reset you have been completing is what is recommended first before going to that extreme. Each time you do this the handshake is lost again. Is this when you turn off the television an bluray player or does it go out while you are viewing a movie? When you first get the television and bluray player it is recommended to leave them on overnight so that a nice firm handshake is established. Try that after you've got it back going again after a hard tv reset. Leave your television and bluray player on for as long as possible. I have not looked at these products' features to see if there is an auto shut off. Sometimes after three or four hours the television and or bluray player will shut itself off so make sure this feature is disabled when leaving them on overnight to establish a strong handshake.
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